Privacy Policy

1) What we collect

• Account details: name, email, login credentials (hashed), preferences.
• Support/contact: information you provide via forms or email (including message content).
• Device & usage: IP address, device/browser info, pages viewed, approximate location, timestamps, and cookie/identifier data for analytics and security.
• Transactions (if applicable): order details and payment status. Card details are handled by our payment providers, not stored by us.

2) How we use your information

We use personal information to: provide and improve the site and services; create and manage accounts; respond to enquiries; run analytics, troubleshoot and prevent fraud/abuse; comply with legal obligations; and communicate service-related notices.

3) Legal basis / consent

Where required under the Privacy Act 2020, we collect, use, and disclose personal information only for lawful purposes connected with our functions and activities. We may rely on your consent for optional cookies/analytics and certain communications, and you can withdraw consent by changing your settings or contacting us.

4) Sharing and disclosures

We may share information with trusted service providers (e.g., hosting, analytics, customer support, payment processing) who act on our instructions, and with authorities where required by law. We do not sell personal information.

5) Cookies & analytics

We use essential cookies for site functionality and may use analytics cookies to understand usage. You can manage cookies via your browser settings and, where available, our cookie controls.

6) Retention

We keep personal information only as long as needed for the purposes above, including legal, accounting, dispute resolution, and security needs, then delete or de-identify it.

7) Security

We use reasonable safeguards (such as access controls, encryption in transit, and monitoring) to protect information. No method of transmission or storage is completely secure.

8) Cross-border disclosures

Some service providers may process data outside New Zealand. Where we disclose information overseas, we take steps consistent with the Privacy Act 2020 to ensure appropriate protections are in place.

9) Your rights (New Zealand)

You may request access to, or correction of, your personal information. We may need to verify your identity. If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner (privacy.org.nz).

10) Contact us

SnowCappedFun Limited
Level 12, Shortland Centre, 55 Shortland Street, Auckland Central, Auckland 1010, New Zealand
Email: contact@snowcappedfun.com • Phone: +64 9 889 4721
GST: 542-871-396 • NZBN: 9429051873641